Summary of Hbr Article Enemies of Trust Essay Example for Free

Summary of Hbr Article Enemies of Trust Essay Stressed situations in organizations such as merger, reorganization, or layoff are situations where people look for something that can provide partial answer to the question: â€Å"What does this mean for me?† * Snatches of remembered conversations. * Innocent statements can be assigned deep sinister meaning. – misinterpreted * Emails can be analyzed word by word Don’t speculate about the future. Treat employees like grown-ups (so:) * In case of layoff, share the performance data that makes reductions necessary. * Be extremely careful about making unequivocal statements such as * I have no hidden agenda * There won’t be any more layoffs * The time we’ve got it fixed * We will be stronger as a result * I have total faith in the senior management team * This is the hardest thing I’ve ever had to do It will come back to haunt you. All kinds of crisis like an episode of violence, accidents, and serious product flaws can have a profound impact on trust in the organization. Often the damage of the trust occurs not because of the incident itself but because of how it’s handled internally. Company leaders or crisis team members become so distracted by external pressures that they don’t address the crisis internally with attention. (dangerous, because employees feel unsafe during a crisis). * During crises it’s important to recover revenue, and moving the company out of the media spotlight. * But the employees can’t wait until the storm is over. The damage (of trust inside the company) may be beyond repair when you get to it. * Leadership is important (emloyees are under as much stress as the managers and need calm, visible leadership. When everyone worries, trust evaporates). * First lesson is to get yourself some help, a quick check in with an objective third party. (Or if you are directly affected by the crisis maybe you are not thinking clearly). * Lesson two is to not withdraw. Let it be known that you are aware of the situation and that you will keep everyone informed as events unfold and decisions are made. Set an update schedule and keep to it even if the update is that there will be no news until next week. Be accessible to people around you (physically and emotionally). You set the example and people will look to you to see that it is okay to have feelings at work. Taking the time to think it through, what happened, and then they will follow suit. Starting over: It will happen: trust will be badly damaged. This is what the article writers recommend: 1. Figure out what happened * How quickly or slowly did trust break down? (no rapid fix) * When did the violation of trust become known to you and to the larger organization? (if you knew about it for a long time and didn’t do anything about it, your employees will feel it like a betrayal). * Was there a single cause? (easier to address a one-time event, than a pattern of events) * Was the loss of trust reciprocal? (it might be deep seated if both you and the others feel that their trust was violated. No one will behave fairly. A formal process of conflict resolution might be in order). 2. When you have a reasonably good handle on what happened, ascertain the depth and breadth of the loss of trust. (Is it a severe impact or are only some of the regions/branches touched by the breach of trust?) 3. Own up to the loss quickly instead of ignoring or downplaying it. (acknowledge the situation, you don’t need all the answers, just let people know that you are aware of the issue and the impact on them and that you are commited to setting things right). 4. Identitfy as precisely as possible what you must accomplish in order to rebuild trust. (need to change a relationship between people in different departments). 5. Then list the changes you’ll make in organizational structure, systems, people and culture to achiee those outcomes. (which shifts in how decisions are made, how information flows and how it is measured, etc. Should some reporting relationships be changed? Competing areas rivalries dissolve, when they come under the control of a single person. ) 6. Keep an eye on practical issues: How will these valuable changes and initiatives happen? (what work will you do yourself, what will you delegate, what is a reasonable time frame to handle this problem). Working at: The Center for Leading Organizations (CLO) offers highly-tailored educational services, valuable advice, and the delivery and facilitation of offsites at the senior level of organizations. Robert Galford is a managing partner of the Center for Leading Organizations. He divides his time across teaching on Executive Education programs and working with senior executives at the worlds leading firms on the leadership issues that lie at the intersection of strategy and organization. They wrote the book the trusted leader Anne Seibold Drapeau is a managing partner of the Center for Leading Organizations. Her client work focuses on consulting with a wide range of clients on leadership development and frameworks and processes for strategic alignment. She is a leading voice on the leadership requirements of support functions within organizations, and how they are best organized, structured and managed. She also has particular interest in the leadership challenges of early stage businesses and in fostering leadership in women. Patrick Lencioni is the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better.[1] In addition to the bestselling Five Dysfunctions of a Team, he has written eight other business books

New Religious Movements and the Biased Media Essay -- Religion Media E

New Religious Movements and the Biased Media What happened in Jonestown? How could â€Å"sensible people† follow the â€Å"rantings of a crazed lunatic?† The questions and the simplified answers that are provided by the media coverage of Jonestown and Heaven’s Gate perhaps contributed to their downfall. The feeling of public persecution is a central theme of many new religious movements, and the negative publicity of suicide cults only fuels the fear of other like-minded religious groups. The misleading definitions the media provided for the how, what and why of these new religious movements were symptomatic of the media bias against all such movements. Through examination of the print media response immediately following both mass suicides, I will expose the hollow definitions and explanations provided for tragedies that were much more complex. Moreover, although the Jonestown Suicide occurred twenty years before the Heaven’s Gate suicides in March of 1997, coverage remained ignorant and simplistic of the critical differences between movements, and perhaps exacerbated their cultural alienation. My research of the media response to the Jonestown suicides concentrates on the coverage of the tragedy in the New York Times because the newspaper is one of the most widely read American newspapers, replete with religion â€Å"experts.† Through the coverage in the Times alone, the common response followed a path of initial confusion that eventually led to unoriginal and uncomplicated answers for the how and why these people followed Jim Jones to their death. The initial coverage in the New York Times exemplifies how the facts of the suicide trickled slowly out of the jungle of Jonestown, Guyana. The day after the suicides, Sunday, November... ...east 900 by U.S., with 260 Children Among Victims at Colony† The New York Times, 26 November 1978, Sec A1. [6] Elizabeth Gleick, â€Å"Inside the Web of Death† Time (April 7, 1997):28-40 [7] Howard Chua-Eoan, â€Å"Imprisoned by his Own Passions.† Time (April 7, 1997): 40-42. [8] Richard Lacayo, â€Å"The Lure of the Cult† Time (April 7, 1997): 45-46. [9] Harvey Hill and John Hickman and Joel McLendon, â€Å"On Religious Outsiders- Cults and Sects and Doomsday Groups, Oh My: Media and Treatment of Religion on the Eve of the Millennium,† Review of Religious Research. 43, no. 1, (2001): 24 (15 pages), 26. [10] Stephen J Hedges, â€Å"Mass Suicide in California.† U.S. News World Report. 122, no. 13, (April 07, 1997). Life After Death for Heaven’s Gate.† U.S. News and World Report. 124, no. 12, (March 30,1998). [11] Hill, 24. [12]Hill, 32, 24. [13] Hill, 35.

Case Study: Anxiety

Instructions: Read the following case study about a woman, Allison, who is suffering from anxiety. After you have read the case study, diagnose Allison and present some methods of treatment by answering the questions. Presenting Complaint Allison, a 33-year-old white woman, knew that it was finally time for her to seek psychological services. She had always been an anxious person and, for years, had managed to keep it under control. But, this time she felt as though she was fighting a losing battle and worried that it was going to result in her being fired from her job. Allison worked as a flight attendant for a major airline and loved interacting with the passengers. She was particularly proud of her extensive knowledge of aircraft safety regulations and had confidence in her ability to properly manage a crisis situation should it arise. However, over the past year she had missed a significant amount of work because of her extreme anxiety about flying and staying in hotels in different cities. She had wanted to believe that her worry about her career was justified, but she knew deep down that she worried about everything, not just work. She worried about other things that most people would see as trivial: whether she would be caught in the rain without an umbrella, if she was going to remember to pay her bills on time, or if the bus she was riding would break down and leave her stranded. Allison recalled that she noticed a change in her thinking after the terrorist attacks of September 11, 2001. She repeatedly thought, â€Å"That could have been me in that plane. What would I have done? This is just one more sign that the world has become a very dangerous place. Allison finds that she can’t relax on her days off because she spends the entire time worrying about taking her next flight. â€Å"I worry all the time—about everything. She worries that she will miss the bus to the airport and be late for work. She worried that she will have a panic attack on the airplane and the pilots will have to make an emergency landing. She also worries about the hotel that she is scheduled to stay in and whether or no t they will still have her reservation when she arrives. Furthermore, Allison worries about the danger of being out at night in a strange town. She explains, â€Å"It’s just not safe for a single woman to be out at night. Some cities have a high rate of crime and are extremely dangerous. † Allison finds that she worries about all of these things simultaneously, which leaves her exhausted and overwhelmed. However, when she tries to sleep, she cannot shut her mind off. She lays awake for hours thinking about all of the things that could happen. Therefore, Allison is often sleep deprived which leaves her stressed, tense, and irritable. Allison has experienced a few panic attacks in her life, but has not had a panic attack in more than two years. But she still carries Xanax with her everywhere she goes, just in case she needs it. Ever since she was 7 years old, she has worried about random issues. Allison remembers walking through her house at 7 years old, checking on all of the appliances to make sure that they were all unplugged before everyone fell asleep in fear that a fire would break out and burn the house down. Allison was also worried as a 3rd grader about her mother dying any day from cancer, since her mother was a smoker. When Allison was 16, she had great difficulty with learning how to drive in fear that she would be involved in a car accident. Indeed, Allison was involved in 2 car accidents, none of which were her fault. Regardless, Allison quit driving and has taken public transportation ever since. Allison has had difficulty with seeking treatment because she is afraid to give up her worrying. She believes that some of her anxiety has been helpful because it has kept her safe. And by worrying, Allison believes that is able to help prevent the negative event from occurring. For example, because of Allison’s worrying, her mother quit smoking and is cancer-free today. In fact, Allison is considering removing herself from treatment because she is afraid that the psychologist will tell her that she has a serious problem that is beyond help. If she cannot get help, then what will she do? Social and Family History Allison is the youngest of 6 children, 4 of which are boys. She was raised by both parents and considers herself the â€Å"black sheep† of the family. Allison felt very different from her brothers because of gender and the way that they treated her with a paternalistic manner. Allison felt inadequate around her sister, who seemed to be successful in everything she did. Allison feels like her sister looks down on Allison because of the anxiety. Allison’s father never understood her, either. He was very distant and did not seem to want much to do with the children. He worked long hours and spent much time taking Allison’s mother on long errands since Allison’s mother was afraid to go out alone. Allison tried really hard to do well in school to get her father’s attention, but it never seemed to be quite enough. Allison often had to rely on her older siblings to take care of her since their mother was always â€Å"sick†. Her mother rarely left the house and would spend hours locked in her room. Allison thought that her mother suffered from agoraphobia and remembers conversations with her mother about how dangerous the world is. Because of her mother’s beliefs about the dangerousness of the world, Allison was not allowed to play outside with friends unless a parent was supervising at all times. Therefore, Allison did not make many friends. Instead, she played in the neighbor’s garden since her mother could see Allison from the window. One day, Allison’s neighbor, Jack, was helping Allison in the garden and offered her some cookies and milk. Allison had to go inside with Jack to get the cookies and milk, but she thought that it would not be a problem since mom was right next door. Once inside Jack’s home, he sexually abused Allison. She never told anyone since she believed it was her fault for going inside and not staying in her mother’s line of sight. Allison has been unable to stay in a long-term relationship. Just after Allison moved away from her home town for the first time in her life, her boyfriend broke up with her. He was supposed to move in with Allison, but a week after Allison bought a home and moved her belongings in, he ended the relationship. That was the last time Allison had a severe panic attack. She was hospitalized and has been terrified of living alone ever since. Diagnosis Refer to the DSM-IV-TR checklist for generalized anxiety disorder. Which of Allison’s symptoms meet the diagnostic criteria? Be sure to match specific symptoms with specific criteria. * Based on your review of Allison’s symptoms and the diagnostic criteria, could Allison be diagnosed with generalized anxiety disorder or would she be better diagnosed with a phobia or obsessive –compulsive disorder*? Does Allison appear to have a comorbid* panic disorder? Refer to the diagnostic criteria for panic disorder with agoraphobia and determine if she warrants this diagnosis, too. *How would the sociocultural* perspective explain Allison’s generalized anxiety disorder? How would the current** psychodynamic perspective explain Allison’s generalized anxiety disorder? How would the cognitive perspective explain Allisonâ€⠄¢s generalized anxiety disorder? What are the second-generation cognitive explanations for generalized anxiety disorder and how do the activities associated with each theory serve to maintain the worry? Describe a biological explanation for why Allison developed generalized anxiety disorder. Treatment Which theoretical perspectives offer treatments for generalized anxiety disorder that have been more than modestly **supported by the research literature? Discuss the cognitive therapy technique of focusing on worry**. What are some of the nondrug biological treatments used to treat generalized anxiety disorder ?

The Death Of A Salesman And Oedipus The King - 797 Words

In order to gain a proper perspective on the concept of what a tragic hero is, we must synthesize information from the following play’s, â€Å"The Death Of A Salesman†, and â€Å"Oedipus The King†. Both plays takes the stance on the idea that validates the ultimate notion, â€Å"tragic hero. From Willy’s hubris personality to his questionable and mysterious death, to Oedipus dynamic and complex choices and kingly personality that determines his fate. A tragic hero is a literary character who makes a judgement that leads to his/her downfall. In other words, even though both characters made incredible contributions and left a very noble legacy, their choices and decisions determined their ultimate fate. In today’s world tragic heroes are commonly present,†¦show more content†¦Oedipus states, â€Å" My fate was to be yoked in marriage with my mother and kill my father, Polybus who begot me and had reared me.† (46) In other words, thos e surprising facts leads to his downfall because he can’t escape what he did. He can’t repress the memories of what he has done that corrupted his whole lifestyle. Willy, a 60 year old man who views himself as the greatest salesman of all time, sees himself as a hero and the man who provides for his family at all times. He goes on long roadtrips trying to bring in money for the household so they can achieve â€Å"The American Dream†, risking his mental health. As a result, others viewed him as a successful, and ambitious man that will risk any and everything to get to the top. Therefore, Willy tries to bring in as much money as be can, and he even tries to persuade his boss to give him better work, instead of traveling. Willy states, â€Å"I averaged a hundred and seventy dollars a week in the year of 1928!.† In other words, Willy is insisting a salary raise, and a non-traveling schedule so he continue providing for his family. However, things begin to fall apart. From Willy having an affair on Linda, (his wife) to him denying a job, to his mysterious death. In other words, his constant mercurial sequences leads to him suffering from overwhelming depression. That until hisShow MoreRelatedDeath of a Salesman Oedipus the King1782 Words   |  8 PagesAn overwhelming desire for personal contentment and unprecedented reputation can often result in a sickly twisted distortion of reality. In Sophocles Oedipus the King, a man well-known for his intellect and wisdom finds himself blind to the truth of h life and his parentage. Arthur Millers play, The Death of a Salesman, tells of a tragic character so wrapped up in his delusional world that reality and illusion fuse causing an internal explosion that leads to his undoing. Each play enacts theRead MoreComparison of Oedipus the King and Death of a Salesman Essay1025 Words   |  5 Pages which will be discussed in the essay. Oedipus the King opens in a Greek amphitheatre depicting the front of a Theban palace. Throughout the play, the setting remains constant. This changes to a more fast-paced play with different settings in different places in Death of a Salesman. Dramatic irony in Oedipus the King is evident throughout, which is similar to the latter play, but in a different form. In here, the irony is evident. Oedipus the King revolves around characters attempts to changeRead MoreOedipus The King, Death Of A Salesman, And The Glass Menagerie1555 Words   |  7 PagesIn unit two of the semester, the class focused our attention on drama. As a class we read three very good play’s Oedipus the King, Death of a Salesman, and The Glass Menagerie. While all three of these plays were well written and had their share of both dynamic and static characters, the reader can’t help but notice that the mothers in all three plays were secondary to their male counterparts. The question posed is whether or not the mothers were nurturing, the answer was not easy to come by sinceRead More Comparing the Tragedies of Hamlet, Oedipus the King, and Death of a Salesman1023 Words   |  5 PagesComparing the Tragedies of Hamlet, Oedipus the King, and D eath of a Salesman The tragedies Hamlet, Oedipus the King, and Death of a Salesman have strikingly different plots and characters; however, each play shares common elements in its resolution. The events in the plays’ closings derive from a tragic flaw possessed by the protagonist in each play. The downfall of each protagonist is caused by his inability to effectively cope with his tragic flaw. The various similarities in the closingRead MoreComparing Shakespeare s Oedipus The King And Death Of A Salesman 1738 Words   |  7 Pagesdrama typically describing a conflict between the protagonist and a superior force, such as destiny, and having a sorrowful or disastrous conclusion that elicits pity or terror. Two such examples of literary tragedies are â€Å"Oedipus the King† by Sophocles and â€Å"Death of a Salesman† by Arthur Miller. Although written over 2000 years apart, there are many similarities between the two literary works, but with varying degrees of differences as well. Some of the key areas to be examined when making thisRead MoreComparison Essay Between Oedipus the King and Death of a Salesman1402 Words   |  6 Pagesgoes an old saying, â€Å"All anyone asks for is a chance to work with pride.† Well, it seems that some people work with almost too much pride. In order to consider the extent to which pride applies to Sophocles Oedipus The King and Arthur Millers Death of a Salesman, consider the following: Oedipus and Willy both take extreme pride in their professions, their pride blinds them from seeing the truth of their situations, and their pride ultimately leads to their own demise/downfall, all of these invokingRead MoreA Survey of Tragedy984 Words   |  4 Pagessense of personal dignity.† I feel Arthur Miller upheld his ideal in â€Å"Death of a Salesman†, where the protagonist Willie Loman commits suicide. Interestingly Willie Loman also meets a portion Aristotle’s description of a tragic hero, since he is not perfectly good, nor is he utterly depraved. Willie Loman’s misfortune is brought upon him by his wife’s refusal to allow him to seek out his dream and continuing to work as a salesman. Aristotle’s requirement that the ideal tragic hero must be one whoRead MoreComparing Oedipus Rex And Death Of A Salesman By Arthur Miller1255 Words   |  6 Pagestwo works such as Oedipus Rex, which is a playwright written by the great Sophocles and another playwright named Death Of A Salesman written by Arthur Miller. c. Through out the years, there has been a lot of controversy on whether or not Death Of A Salesman is considered to be a tragedy, unlike Oedipus Rex which clearly is. d. I feel these two plays can compare in a multitude of ways despite being written in different historical times. II. Body Paragraphs a. In Oedipus Rex, Oedipus is the protagonistRead MoreArthur Miller s Death Of A Salesman1039 Words   |  5 Pagesplay Arthur Miller, Death of a Salesman, is about an old salesperson who returns early from a business trip. After crashing multiple times, he realizes he should stop driving. The other book, Oedipus the King narrates the story of Oedipus. He was a man who became the king of Thebes, while unwittingly fulfilling a prophecy that he would murder his father, Laius, and marry his mother, Jocasta. The above characteristics of tragedy are well highlighted. In the play Death of a Salesman, one flow hat contributesRead MoreComparing Aristotle and Miller ´s View on Tragedy1230 Words   |  5 Pagesis plot driven, and if the plot is set then there is no way around it. In Oedipus Rex by Sophocles, Oedipus is paying for the sins of his father King Laios. Laios was given horrible future by the Gods for angering them when he rapes another man. He was given a prediction that his son would murder him, and would marry his mother, Queen Jocaste. To prevent the prediction from happening Laios sent his shepherd to kill Oedipus, but gave him to a messenger from a different kingdom for another royal family